Royal Bank of Scotland (RBS) says it
will reimburse some 4,500 customers, after it wrongly told them that they did
not hold a dormant RBS account.
Those affected had applied via a
British Bankers' Association (BBA)-headed scheme which connects bank customers
with dormant cash.
RBS apologised for its error, and
said that after spotting its mistake it took quick steps to rectify the
situation.
The bank says the average amount
involved is less than £50.
Customers are now being asked to
visit their local RBS bank branch to reclaim the cash owed.
'Apologise
for inconvenience'
"Unfortunately we wrongly
advised some customers who had made a request through the BBA Lost Account
scheme that they did not hold a dormant account with us," an RBS spokesman
said.
"We are very sorry that this
happened and as soon as we discovered this we took steps to correct our error.
"We are writing to all affected
customers and asking them to visit their local branch with ID to reclaim their
outstanding balance.
"We have apologised for the
inconvenience caused and are making sure that we put this right. "
Last week bank chief executive Ross
McEwan told the BBC that rebuilding trust in the banking fraternity would take
"a long time".
The bank is 73% government owned,
after being bailed out during the financial crisis in 2008.
Source - BBC
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