Ghanaian
banking businesses tend to be dying down in the market due to the poor customer
service rendered to their customers. There are certain customer service skills
that every organisation must master if they are forward-facing with customers.
Without them, you run a risk of finding your business in embarrassing customer
service train-wreck.
Speaking
to BLG News,one customer lamented “a well-known bank I visited with my
friends gave us such a poor customer service treat that we had to leave there
furiously”. Banks forget that customers are the pillars of their business and
if not treated well, they pull plenty people with them when leaving and if they
are treated well, they bring on more friends and families alike.
Adding
to this, other customers said they prefer banks with good customer services to
banks with huge edifice, attractive staff and promotions they offer to slash
prices without customer service skills.
On
the other side, bankers also expressed the view that, some customers barely
allow them to explain things to them but rather concentrate on their anger.
No comments:
Post a Comment